One of the better Italian restaurants we have eaten at in years. Very nice atmosphere, cozy with great music, and outstanding staff. The breads, salads and main dish were beyond our expectations. Some of the best egg-dipped eggplant covered in homemade Marinara sauce I have had. Excellent house wine and great dessert.
My wife and i had a lovely pizza dinner on a Friday evening. Owner came out of the kitchen and talked to all tables. Staff was all friendly and obliging. As far as pizza goes it was good. Complimentary bread plate and dipping sauce was great. But watch where you park. Apparently the adjacent lot is patrolled by greedy mercenary d-ks.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. All of your saved places can be found here in My Trips. Log in to get trip updates and message other travelers. Log in Join Recently viewed Bookings Inbox. Ranked 13 of Restaurants in Poughkeepsie.
Restaurant details Good for: Creative weekly specials, plus always serving the classic Italian American Dishes. We Serve Pizzas and Burgers and lite fare in our lounge, as well as full take out and delivery business. Views of the walkway over the Hudson and as well as the beautiful Hudson River. Reviewed July 27, via mobile.
Ask Gottalovefoood about Amici's. Write a Review Reviews Show reviews that mention. All reviews lasagna volcano salad bread knots shrimp personal pizza roasted peppers prosciutto cannoli house salad wings chef joel italian food sunday gravy christmas eve dinner close to the train station lounge downstairs dipping sauce. Review tags are currently only available for English language reviews. Read reviews in English Go back. Reviewed July 21, Exceptional Service, Huge Portions. Ask mia w about Amici's. Reviewed July 16, Tasty Authentic Italian Food.
Ask y2s4e7gqIl about Amici's. Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes — often at a cost below your dealership. Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change. Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
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Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change. Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced. Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes. Help stay cool in warmer weather.
Get your AC checked and recharged in about 30 minutes — often at a cost below your dealership. Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes. Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential— often at a cost below your dealership. Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change. Here are three good reasons to choose Valvoline for your car maintenance needs:.
Our skilled technicians are rigorously trained in an ASE-certified training program. Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
Department of Energy, fueleconomy. Salesperson was very helpful and knowledgeable and just seemed genuinely happy to be providing service. It was a refreshing cha It was a refreshing change from many customer service experiences not necessarily referring to past experience at Valvoline. I loved the new drive in experience. Work was completed swiftly barely a quarter-hour.
The staff is very friendly and has been I indicated a wait, too, but that was only because I arrived far too early. As soon as the bays were opened on time I was promptly greeted and served. I was treated with the upmost respect.. The personnel was very professional I would highly recommend this place of business Bra The personnel was very professional I would highly recommend this place of business Bravo to these young people working today..
I like the new option where you stay in your car for the oil change the whole time. It makes me trust what that the There was nothing outside of my expectation. Very convenient and quick. They changed an air filter that no one has decided to change in a long time. The young lady doing my oil change was quick and cautious. She also informed me of what she was doing to my vehicle and was very She also informed me of what she was doing to my vehicle and was very polite while doing so. I will be recommending her to my friends. Feel like it was a little pricey for an oil change.
This Valvoline shop has always provided wonderful service every time I have been there. Shamir in particular is detail oriented, Shamir in particular is detail oriented, very knowledgeable, very courteous and most of all, has a winning smile that gladdens your heart. I look forward to coming back. I was highly satisfied due to my technicians kind demeanor and expertise knowledge. The process was entirely different.. This is the best Valvoline location in the area. Friendly and courteous service.
Do not like the new drivethru at all will be going elsewhere. Thank you for the invoice. Also thank you for the great service. Shanteek was absolutely fantastic - polite, smart, customer ori Shanteek was absolutely fantastic - polite, smart, customer oriented and diligent. He made the quick visit pleasant and well worthwhile. I will be coming back to your shop for all my cars service needs. I like the new drive through service at this location where you remain in your vehicle. The crew on that day did a great job of working together and getting me in and out in no time.
Courteous staff, no upsell pressure, quick service. Associates were kind and job was done correctly. All the people who work there are great specially anthony , seana nd julian. Polite, courteous, attentive, thorough. Anthony has almost always worked on my car and I am impressed each tim Anthony has almost always worked on my car and I am impressed each time.
He is professional and knowledgeable. Shanteek was very helpful told me what was due on my car but wasn't pushy the new drive thru made me feel I was part of the team. Employees were very friendly and seemed like they enjoy their job. Quick serviceIcy parking lot. Man held my hand and walked me to the sidewalk because I left my car to get battery changed Man held my hand and walked me to the sidewalk because I left my car to get battery changed. The gentleman that help me was very nice and courteous and we didn't have to wait atall.
The attendant was very courteous, professional and knowledgeable. Staff was very polite, knowledgeable and kept me informed throughout the whole process. Made suggestions for additional items, Made suggestions for additional items, but did not pressure me into anything. Crew was fantastic, in and out within 10 minutes. Shanteek and Shamir were very professional and helpful, will be returning soon Shanteek and Shamir were very professional and helpful, will be returning soon.
The two people that helped me were great. This place must be under new management because they use to be the worst in duchess co This place must be under new management because they use to be the worst in duchess county Ny. I almost blew my engine because they for got to put the right amount of oil in.
$5 Large Cheese Pizza Special - Amici's
I only use them this time because I was departed, but it worked out because of the people there now. The people that work at these places make all the differents on me going back. This location is undergoing renovations. They are providing drive-through service, which meant I sat in my car, in the unheated They are providing drive-through service, which meant I sat in my car, in the unheated garage, for the entire servicing. Additionally, it was very noisy in the garage with staff shouting to each other.
You cannot keep your car running, because of the service, so it got quite cold during this visit. If this is going to be the new service model, drive-through service, I may look for another location for winter servicing. The cost went way up. I had not budgeted for that price and would not be I had not budgeted for that price and would not be able to afford it in the future. I will have to find a cheaper alternative even though I am so satisfied with the service.
He was very knowledgeable,friendly,and courteous. The staff is great! I dislike the new drive through system. It was 13 degrees out and sitting in a cold car was not comfortable. I love the staff at this service center and the job was performed well. However this center recently went through an upgrade. Now you wait in your car all the way through service. I was just taken back. No information was shared prior to the renovation that services were going to change.
My understanding is there is no waiting area anymore, im not sure. I will be back however, I dont mind change, just some info prior. I really like the new wait in your car oil change. Great service and friendly people. Good service, no wait time, knowledgeable staff. I was referred somewhere that uses full synthetic for the same price you all charge for the ble I was referred somewhere that uses full synthetic for the same price you all charge for the blend!
I would prefer full but you guys are too expensive so I get blend. The fellow who handled me seemed to be a manager. He was great with me and I noticed him interacting with 2 young staff members He was great with me and I noticed him interacting with 2 young staff members in a very supportive, educational and efficient manner. I watched him with respect and admiration. It was my first time doing the drive through I was very impressed with the teamwork and the thoro check of the service everyone It was my first time doing the drive through I was very impressed with the teamwork and the thoro check of the service everyone was very pleasant Shanteek was very helpful also with questions I had in regards to my car it was once again a great time friendly experience.
Service was great the guys shamir and James were great. Shanteek was an excellent employee. He walked me through the whole new process like a professional. Will be going back here. Prices are extremely high. All of the technicians were very efficient and professional. I would recommend Valvoline Poughkeepsie to anyone. The technicians were professional and courteous. I liked the up close and personal experience of being in my vehicle and hearing I liked the up close and personal experience of being in my vehicle and hearing the technicians working together and how everything was explained prior to being completed.
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I like the idea of the drive thru I was quick and accurate. Very little wait time. The up sale game was strong but not to pushy. Staff were professional and friendly. I waited for more than 30 minutes before I was in the garage, and I was the only car waiting. James and Shanteek were friendly and thorough with the service. This location is transitioning to drive-thru service and they le This location is transitioning to drive-thru service and they lead me through the process.
Under construction and was unable to offer me an inspection. Not there fault but I really needed one. New system of staying in car. Loved staying in my car, loved how transparent and forthcoming everyone was. Quick and friendly and thorough. Only minor complaint is that it costs more for me to have my oil changed here then other place So not sure how long I can afford to continue getting car serviced here.
Shamir and Anthony were a great team and got everything done very quick. This is the second time the oil change indicator wasn't reset I always leave satisfied! Prompt and very courteous service from Shawnceek who showed perfect customer care and service. There was no wait this time. I know that's not the shop's fault but it's nice to be in and out. Everyone was polite and courteous. There was no long wait even though they are doing renovations. I was disappointed that I coul Overall it was excellent service. Staff were nice and explained what the car needed.
I just wonder why your prices are higher than the Hyundai Service place I use I just wonder why your prices are higher than the Hyundai Service place I used before moving upstate. Excellent friendly staff and great service. Because valvoline advertises 15 min oil change and I was there over a hour. The service is quick and they check another things in my car. Under construction and it was loud. They do what they advertise. That is what I expect. Shanteek and both managers on duty we very helpful and did an excellent job. They were able to quickly handle the volume of car They were able to quickly handle the volume of cars even with all the construction that was being performed at the time of service.
They were very helpful in helping me select the right services I needed and suggesting things I may need down the road. This is the place I always use for my oil changes. Staff are professional and always fast. Going through the checklist of additional services was irritating. I see the services listed on the wall. Great experience even with construction going on Shanteek and the squad handled their business not too long of a wait.
I am very appreciative and impressed with the quality of customer service displayed by the employees at Valvoline. At this visit especially was I well cared for. I was assisted with doors and carrying my belongings which with a baby, are numerous , and the gentleman made sure I knew how long I might need to wait. I really appreciate this fine level of customer service and basic human kindness.
After my visit, I told my husband and my mom that I enjoy a visit to valvoline in the same way I enjoy something like getting my nails done or going to the salon! I am happy for this opportunity to express my appreciation. The service technicians were very friendly,polite,courteous explained everything that should be taken care of soon,and everythin The service technicians were very friendly,polite,courteous explained everything that should be taken care of soon,and everything they checked when my oil was being changed.
The CSR-Daniel was very personable and didn't pressure me into buying a service from them just pointed out what should be performed very soon. The manager Anthony was great, also very personable. I was very satisfied when I walked out of there, which didn't take very long at all. Great service quick and efficient Shanteek was awesome in explaing what was going on with my car. I left highly satisfied. There was no inspection av There was no inspection available on this day.
I feel confident that both bays will be open on my next visit. I enjoy watching the service professionals working together on the vehicles. I was impressed that they pulled out the cabin filt I was impressed that they pulled out the cabin filter to check it. I waited 15 minutes the first day I went home because I was hungry. I come back the next day, I wait another half an hour be I come back the next day, I wait another half an hour before my car Can move inside, than another 30 minutes to complete the job. I understand the place was under construction.
I wish it will be over soon! Because I do like the service but not the waiting. They were very helpful with what I needed. And I had a coupon. Even though the facility was under construction the process went very smoothly. The staff here at Poughkeepsie Valvoline oil change exceeded my expectations with their speed of service and relevant automotive I did not feel pressured as the customer service rep explained what services may be due in the near future.
Big thanks to the whole staff, specifically Dan and Shanteek, for helping me out on the fly before my holiday traveling. The representatives were friendly, courteous, and professional. In the past I felt extremely pressured to make purchases I wasn In the past I felt extremely pressured to make purchases I wasn't sure I needed. I didn't feel that way at all this time. Anthony as usual was friendly knowledgeable and professional thanks again. Quite Courteous, explain things thoroughly.
I was highly satisfied by the great customer service and the way things were explained to me in regards to the service I needed. The employee was very informative in letting me know exactly what my car needed besides the oil change.. Furthermore the staff was very friendly and polite.. I never got a receipt and a oil filter gasket was changed but it was never explained to me why it needed a gasket. Fast and hassle free service.
Great quick professional service. The staff was courteous and professional. I was satisfied with the service. There was one bay of the store closed for renovations therefore the wait to get in was longer than usual. Once inside the techni Once inside the technicians worked quickly to complete my service. Always fast and friendly. I asked for the synthetic blend and received full synthetic. Took less time than I was originally told? They gave information thouroughly without making me confused and completely explained why they did everything they did and gave They gave information thouroughly without making me confused and completely explained why they did everything they did and gave me information on what they would recommend in the future for my car.
I was unable to get all services that you offet. Staff were very knowledgeable and professional, made me comfortable and trusted their expertise. My experience was great. Customer service was excellent from Mr. Gaines who was very helpful with servicing my car. The customer service was good and representative was helpful, but price way too high for an oil change However representative was fair and helped with other things and good experience overall. I've been going to this Valvoline center for years now. I am always treated respectfully and in a timely way. Staff is knowledgeable and helpful.
Friendly and knowledgeable staff. Professional and courteous service from start to finish. The staff was the most friendly of any other mechanic shop I have ever gone to. I was not pressured to buy additional services I was not pressured to buy additional services but advised gently of ways to improve. Will definitely return for my next service maintenance. Your manager anthony swinton was all over everything and runs a very tight establishment. One of the best managers ive seen since ive been getting oil changes here.
The crew was really on point as well. Will recommend for sure. The service was quick the mechanics hospitality was great.
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The mechanics were very professional and friendly! I appreciated that a lot! The service was fast and man working on my car was very personable and nice. He explained everything he recommended and what he He explained everything he recommended and what he was going to do to the car. Shamir was an Awesome Associate, he explained everything in detail and was extremely friendly. Anthony and Dan also did an Awes Anthony and Dan also did an Awesome job in helping out. Staff are always friendly and knowledgeable. Very informative without sale pressure.
They recommend various products and are fin They recommend various products and are fine when I say I am not interested. My experience with each staff member has been pleasant. Dan was very thorough and explained everything that was being done to the car. We have never experienced that type of service a We have never experienced that type of service anywhere else. The staff was gracious, friendly, and helpful. They were prompt with servicing the car, the wait time was reasonable, and they They were prompt with servicing the car, the wait time was reasonable, and they explained the service I paid for clearly.
Overall, it was a terrific experience, and I will definitely come back to this location for the next oil change. Quick and friendly service. Manager was very polite and informative. He explained our issues with our vehicle and made suggestions. Also, we did not wait lo Also, we did not wait long for our work to be completed. Anthony the manager was professional knowledgeable and courteous. Give him a raise. Anthony and his staff are expedient, professional, courteous and a pleasure to do business with.
The service was provided quickly and efficiently. The techs were courteous and knowledgeable. Most importantly, the vehicle ru Most importantly, the vehicle runs better than when I first brought it in. Nice team of workers. Professional but nice to talk and deal with. Take this in the vein it's meant, I'm an Irishman, the crew a Take this in the vein it's meant, I'm an Irishman, the crew at this place looked like the singing group the "Temptations", one of my favorites so I had to smile.
Great service friendly staff ,. Service was addressed quickly. When filter needs were pointed out no high pressure or hysterical warnings! I had them install I had them install the engine air filter and explained that I could do the cabin air filter on my own. That was fine with the service rep. The manager Dan was very helpful.
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He informed me of the additional services that were available and even offer to assist in a fi He informed me of the additional services that were available and even offer to assist in a filter installation on my Nissan Altima. Hard working staff, friendly, and accommodating. They were trained well on sales, but not pushy and I will be using them again for my cars. Nice professional staff explained all. Love all the staff, very pleasant and professional.
Didn't have to wait long. The manager was great!!!!! And the service was quick!! The guys at this shop are fantastic. They are always friendly and courteous and make the experience pleasant. It makes having to It makes having to service my vehicle a breeze. Mechanics checked everything as indicated and communicated clearly what was found and needed to be done.
Customer service was excellent. That is very rare in the automotive industry. The workers I spoke with were extremely polite and didn't try a hard sell on other services. Based on that, I will be returning Based on that, I will be returning there at a later date for the services they recommended. Quick, courteous and professional service.
Very friendly staff, plenty of seating in the waiting room. Service was done to satisfaction. Staff was professional and courteous. Dan was incredibly friendly and helpful. Although when they tested my battery it was functioning in the "good" range, Dan could Although when they tested my battery it was functioning in the "good" range, Dan could tell from my reaction I was surprised. He asked if I had been experiencing problems and I told him that just two days before it was dead and it had happened several times over the year.
He explained why it would test in the "good" range but yet still not be functioning at its best. They replaced the battery during that visit and I left with peace of mind. The service is always extremely friendly and professional by all the employees. I can't say enough about how happy I always am with my experience.
Friendly, fast, and affordable - that is what this Valvoline shop gives to customers every single time. I never feel pressured to purchase additional services. Dan and the other guys really make coming to their shop a positive experience. The overall attention to me and the professional attitude of the staff. Great service-friendly and knowledgeable. Great service pleasant employees. They always show me my oil level, and recommend other needed parts for my car.
I always receive great service. The estimate on time was nearly perfect. Everyone was pleasant and professional. Staff was courtious, professional, and did not pressure me to purchase additional services. I did like the fact that now I coul I did like the fact that now I could see the screen as the representative went over the different services and the pricing.
Maybe it was the fact that I went in during lunch but Service wad done rather quick. Highly recommend Valvoline to others. Told me I needed a new air filter. When he showed it to me two of the ears were broken on When he showed it to me two of the ears were broken on the filter. Everyone was kind and courteous. Shawntique waited on me and he was wonderful. The store was out of reminder stickers, so he wrote one out and scotch-taped it to the windshield.
I didn't want an electronic receipt, so he found a way to print one out even tho you've "gone paperless. Quick, Friendly service as usual. I must have went at the right time of day. There were only two other people there so the staff was able to get to my car quickly There were only two other people there so the staff was able to get to my car quickly. They were able to take care of my requests quickly and efficiently.
They guys there always take really good care of my car and I.
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They took me in at once, and were every courteous. The team seemed on the ball today. At my last visit an employee left two valve stem caps off and they did not reset the oil chan At my last visit an employee left two valve stem caps off and they did not reset the oil change warning.
I spoke to the employee today, and they corrected the problem. My service guys, Shanteek, James and Julian Left my kindle behind and Shanteek called, Left my kindle behind and Shanteek called, put it in the safe, until I picked it up today I been using Valvoline service for years, just purchase another car, Mitsubishi the previous owner also use Valvoline for t I been using Valvoline service for years, just purchase another car, Mitsubishi the previous owner also use Valvoline for this car also can say no more than that.
I went to get an oil change, gave the attendant my information. I was told it would take about another 15 to 20 minutes. I left because I had to go back to work. I wish I had been told on the wait time. I did go back the next morning because it is close to work, but I will be looking for another shop to have my oil changed in the future. All the guys worked together as a team.
The gentleman who helped was very nice and pleasant. In addition 1st time ever I did not feel pressured to buy anything, he hav In addition 1st time ever I did not feel pressured to buy anything, he have me options. Also did not try anything shady with my filters. Last time I went to valvoline which was about a year ago, the guy brought me a dirty filter and told me I needed a new one and the filter wasn't even to my car. Which I knew it wasn't and I told him so.
Not sure if because I am a women he thought I was an idiot and didn't know any better. So this time my experience was much better when it came to customer experience. My wait time was much longer than I expected. Hour and 45 for oil change, tire rotation and inspection. I thought maybe 45 min to hour tops. Also I felt very expensive. I typically go to my dealership, unfortunately they could not fit me in so I came here. My dealership is 49 dollars for oil change and tire rotation.. If I need anything extra at dealership my bill is like dollars I walked out paying Staff was courteous and friendly.
As soon as I pulled up, a young man greeted me and asked what service I was getting. He politely informed me I could go into their waiting area while the service was being done on my car. Another polite technician took all my information and stated he would inform me when my service was complete. Staff was very efficient, polite and I didn't feel pressured with buying anything extra. I am a returning customer and the attendant even called me by my name I liked that , I asked for an oil changed but when I was I am a returning customer and the attendant even called me by my name I liked that , I asked for an oil changed but when I was being explained what was being done I realized I also needed a tire rotation and his response was, "no problem" and had the mechanic take care of it right away, That was nice!
Very pleasant experienced staff and wait was very short. I returned on this visit for the re-charge. The guy to a very professional and a lot of teamwork They all work together to get the job done quick and fast and professional. Everyone was friendly and very knowledgeable. During my visit to Valvoline, I requested a service posted on a shelf in the waiting room. The price was old but the service cen The price was old but the service center MOD chose to honor that price. Further, when I realized the mileage counter on my car had not been reset the technician came to the parking lot right next door and reset it.
Then, unable to start my car because of a faulty battery, the MOD came over with a jumper box and started my car. This service center exceeded my expectations. I particularly want to mention the MOD, Shamir, who truly acted in a professional manner. Watch this young man because he has great potential for promotion to management at either the region or district level. Manager Trainees would do well to work under him for awhile.
The assistant manager was great. Staff is friendly, courteous, and they seem knowledgeable. My experience has alway been positive. Quickly greeted no pressure I was in and out. The staff was very pleasant and helpful. Straight forward explanation of what is needed and especially staff not insisting if i ask to postpone a particular service unti Straight forward explanation of what is needed and especially staff not insisting if i ask to postpone a particular service until next visit. I was nervous because the waiting room was quite full; however, I did not end up waiting that long.
The staff was very informati The staff was very informative of what was needed with my car and was not pushy at all. I was very satisfied!! Supervisor was very pushy to buy more services. Staff was knowledgeable and friendly. They did t pressure me to do any extra services but notified me of what services I need do They did t pressure me to do any extra services but notified me of what services I need done on my car and why. I have used VIOC for all my vehicles and have never been dissatisfied with the service provided.
This last experience was as pos This last experience was as positive as any of my previous trips to VIOC. I don't have any problems with this visit but the last time when my oil was changed I used one of your coupons. I was checking o I was checking out and he showed me the bill then I gave him the coupon and he took off the discount then put it back on by charging me for oil plug gasket. So now that that happen I take my car to someone else. Sorry thank you for the car inspection.
No high pressure to buy other services. Great hours of operation. You always gave me great service. Not at this location,they treated me how I treat my customers at my job. Same here at valvoline, they showed me the filthy air filter and it was obvious it needed to be changed and I appreciate that. The employees at Valvoline are always friendly and efficient and I like that I never feel pressured into making additional purch The employees at Valvoline are always friendly and efficient and I like that I never feel pressured into making additional purchases.
Very fast, precise service that was executed exactly as explained. Great technicians that explained each item that was changed a Great technicians that explained each item that was changed and maintenance intervals. A bit pricy and took longer than expected. Everyone was very courteous. Reasonably priced' Courteous staff.
Customer service was excellent,explained how much it was going to be before they completed the oil change,came out and showed me Customer service was excellent,explained how much it was going to be before they completed the oil change,came out and showed me the dipstick. Tech could not open the hood of my truck.
I was not happy about the length of time it took to pull my vehicle in the shop. It was difficult to hear and understand the age It was difficult to hear and understand the agent checking out because he spoke so fast and low. Staff was friendly and professional. Wait time was minimal. I have been coming to this station for years now and have always received wonderful service. Shamir had always been wonderful! I was met but your first mechanic to a very warm welcome. Your second mechanic was very thorough explaining your services but I Your second mechanic was very thorough explaining your services but I did not feel a high pressure speil.
Waiting area had no air conditioner which made the small children in the area unhappy. I did not have children and was not affec I did not have children and was not affected but the two families waiting with children were clearly agitated. Knowledgeable and friendly manager. Was able to get the oil change I needed. They recognized that I had changed my cabin air filter and vehicle air filter minutes b They recognized that I had changed my cabin air filter and vehicle air filter minutes before I arrived and did not try to sell me any new ones.
The suggested services were a good idea but the facility is unable to properly torque or balance my tires so its just not in my best interest to have any of that done. The upsale was good but I have heard better at other Valvoline's. Presentation equals profit, But give it time you will all get there. The technician was very professional and courteous. He had a very nice smile as well. Everything was explained, and recommendations were given.