They are never pushy at that location completely trustworthy I was in and out quickly and the staff was customer friendly. Very professional and very friendly and very all business!!!! Everyone there is very friendly and knowledgeable! Price is ok for the service provided.
Fast in and out. Great customer service and knowledgeable, friendly associates. Everything went smoothly and I was treated with courtesy and respect. The person who inspected my car was gracious. He kept me completely informed of times procedures etc. He was an excellent representative for your Company!
I was highly satisfied because of the friendly service and I did not have to wait like I do at the dealership. As a single , retired woman I appreciate being able to trust someone to care for my car professionally and courteously. The people was great all the time. Also I trust the people who work on my car. In and Out in less then 15 minutes. Very friendly, knowledgeable staff that got me in quickly. My advisor was very helpful. Friendly in a genuine way Friendly, knowledgeable team every step of the way. Very polite, professional, efficient. In and out - on my lunch hour.
Quick service and no sales pressure. Very thorough on explaining everything and giving options without any hassle.
Valvoline Oil Change Coupons in East Syracuse, NY with Reviews - dyvimacy.ml
Been going here for years with all of my cars I have two right now and will always return for their courteous, professional ca Been going here for years with all of my cars I have two right now and will always return for their courteous, professional care. The staff was very informative and courteou. We were told when we arrived that there would be a lengthy weight for the oil change and inspection. We opted to go get breakfas We opted to go get breakfast while we waited for the car.
The wait time was as we were told. We waited in the waiting room for the last 20 minutes. We did notice that a lot of the inspectors cert were expired they might want to get those updated before the NYS DMV inspector stops in for a visit. The manager--I think it was Brian, was very friendly and knowledgeable. We also noticed that he was helping the other employees and double checking their work Under pressure to get my inspection done I called around to about 4 Valvoline's to check the wait time.
I drove past the one on I drove past the one on Thompson road and saw there wasn't a wait, and Megan was beyond helpful in getting my car in, inspected, re-fueled and out the door! Knowledgeable staff, not being oversold. The crew at this service area all work together and are professional with their customers and team mates.
Fast in and out, with no problem.. Everyone was kind and amazing. This is the only Valvoline I go to. Quick, efficient and friendly. The staff was friendly. I did not have to wait long. The staff answered all of my questions. I wasn't pressed into buying anythi I wasn't pressed into buying anything. The whole thing was super fast. The team is very friendly, knowledgeable and efficient. They made it easy for my family and I to grab breakfast at the diner nex They made it easy for my family and I to grab breakfast at the diner next door while they completed their work.
They are very professional and nice. I worked with a young gentleman named Patrick, he was extremely helpful and really talked me through everything he was doing. Everyone at this location on Thompson road in syracuse is ALWAYS so friendly and makes get an oil change easy and they do not intimidate you, which I have felt at other places. They make you feel like you're the most important customer, I can't say enough good things about my expierences at this location.
Quick and efficient customer care.. As always Brian and his crew were amazing fast and efficient. Took great care of my car and explained everything. Great customer service and very knowledgeable on all their products and services they offer. Service was quick and they knew what kind of oil my traverse takes. Fast oil change and very friendly staff. Staff was very friendly and knowledge. They quickly read my familiarity with my car and adjusted their terminology accordingly. They were quick, but thorough and brought to my attention my low power steering fluid.
Customers interact action outstanding. They are very attentive to detail. They are nice people. Fast service without affecting the quality. I thought the price of the air filter was a bit high. Everyone was very pleasant. The people that worked there were awesome. It was nice fast and very professional. I highly recommend that my friends and family use them.
Friendly people very professional. The gentleman that helped me went beyond the call of duty. Sorry I do not remember his name ,but he was very professional and ve Sorry I do not remember his name ,but he was very professional and very friendly. Everything was very quick and efficient, all I needed was a new wiper and no one tried to get me to do anything else when I was Everything was very quick and efficient, all I needed was a new wiper and no one tried to get me to do anything else when I was there.
The person that helped me listened to the issue I was having and provided me with information on what they did to resolve my pro The person that helped me listened to the issue I was having and provided me with information on what they did to resolve my problem. They were quick and courteous.
Very friendly and took care of my need quickly and answered my question. I was in and out, got what i needed done, and they were nice. I came in for a follow up to a inspection they finished promptly and the gentleman was so courteous. It was a pleasure. Those young people are very good at what they do, that's why I keep going back. Very competent and amiable customer service given by the attendant. Thank you for good service. They were great and extremely helpful. Everyone was very friendly and efficient.
The staff try hard to get things right. Your staff there is excellent, courteous and makes you feel comfortable. Valvoline has my records of previous work with my 5 vehicles. I won't go any where else. I have come there frequently in the last 10 yrs or so, very satisfied. The service was prompt. The employee was courteous and kept me completely informed. As always, I was completely pleased with As always, I was completely pleased with my visit! The two guys working were very helpful and assisted me very professionally.
I have been taking my vehicle to this particular Valvoline service center routinely for quite some time. They have always been They have always been prompt, courteous and efficient. All my concerns are addressed and never seemed rushed even when I know they are extremely busy. Brian was an excellent representative and answered any questions I had about the procedure. I was impressed by the professionali I was impressed by the professionalism and courtesy displayed by all members of the staff. I am a senior citizen and a widow. I was worried about getting the correct information about a problem I suspected with my car.
Remembering, an emergency situation I had in the past wiiith a previous car and stopping at this particular location for help which I received, I decided to go there again. I cannot believe the courtesy and kindness of the manager and staff which I received. The manager, Brian Wilson, took the time to sit down with me andlisten to my possible problem, had my car checked out, told me everythinglooked to be okay, put a post-it note in my car manual to show me what symbol to watch for, if my problem reoccured.
Not only did I save the expense of needing repair, I found an honest and caring business that made me feel so relieved. I will be returning to this Valvoline location for all future services that I may need oil changes, inspection, etc. The Manager was fantastic, he was very courteous and knowledgeable. I really liked that so many women work there. Long wait outside, was told 10 minutes was about Had I been told 25 I would have come back at a later time.
Very nice staff and great service. Courtesy people, quick service. The gentleman who assisted me this time was very pleasant, informative, but not pushy. I always return to this Valvoline. Fast and friendly service. Always knowledgeable and helpful. The staff was very friendly and helpful. When the techs were talking among each other how to do the receipt, the tech said "the customer is refusing to do what the manuf When the techs were talking among each other how to do the receipt, the tech said "the customer is refusing to do what the manufacturer recommends.
This could have been conveyed a bit differently. If that was the only choice, synthetic, then that is what I would've taken. Jeep takes either a synthetic or semi-synthetic choice. She honestly made me feel like a degenerate. I won't go back. Great service great attitude. Staff was quick, efficient and all were very friendly as well as professional. Everything was explained completely and I was ne Everything was explained completely and I was never pressured for additional services. I am a faithful customer. The manager was Excellent in every way I checked. And I am impressed by the diversity represented in the staff at this site and And I am impressed by the diversity represented in the staff at this site and the respect and collegiality they demonstrated with each other.
Techs where very freindly. Always trying to push extx items. I was very happy with the service. Everyone I interacted with was highly professional and extremely courteous. They were clear in their explanations and performed They were clear in their explanations and performed the work promptly and efficiently. I was very impressed at how I was treated and felt that this visit exceeded what I might expect elsewhere.
The waiting area is kind of drab and minimally comfortable. Too much moving around between vehicles by the staff. Very professional and excellent ability to communicate with the customer. Staff is knowledgeable with smiles all around. First the location and second I had called and I had called and asked the price. He was fast and courteous. Received my first Oil Change at Valvoline a few months ago. I was a little nervous that the person working on top of the bay did not knowi what she was doing or was she secure in what sh I was a little nervous that the person working on top of the bay did not knowi what she was doing or was she secure in what she was doing- she seemed uncertain and distracted by coworkers.
I was in and out of there in a very short amount of time. Great guys, very up front and friendly. The staff know what they are doing when it comes to my vehicle. Service was quick done well. I have had my oil changes at Vslvoline for many years and have never had a problem! Coupons are great too! I usually get my oil changed at a local Goodyear location. The oil change is full synthetic. The techs knew how to deal high the headlight replacement and were very friendly and willing to answer all my questions. They are very professional and personal they go step by step on what they are doing.
Fast and courteous service. Everyone was friendly, and very knowledgeable. The team was very friendly, knowledgeable and very quick on the service performed. I am a regular customer at this store. The staff recognize Me when I go there. They greet You immediately upon arriving and are They greet You immediately upon arriving and are professional and courteous. Not pressured to up sell. Too much shifting between my vehicle and another pick-up truck.
The female Supervisor was especially more interested in taking The female Supervisor was especially more interested in taking care of other vehicles, then after 15 minutes she finally came to my vehicle but asked a couple of questions then back to the pick-up truck.
The worker that was topping fluids and and filling my oil was completely confused, then he spilled oil on my engine cover by tipping the oil filling container too far and it ran out the opening at the top rather than the pour spout. Overall this was my worst experience at this Valvoline station. The employees were all very friendly and they worked well together. I also was able to use an expired discount code. I received excellent service and will go there again if I am in the area. I always use Valvoline as my go to for my oil change.
I find them to be quick, courteous and very efficient for this service. There was no pressure to fix anything or expedite the process. I was 2 quarts low after an oil change. The service was great; I was 'highly satisfied' with it. The price was outrageous. My service was completed swiftly and the team was friendly and not pushy. Very satisfied with ladies that handle us coming in with the information and the team that change the oil and all needed to be d Very satisfied with ladies that handle us coming in with the information and the team that change the oil and all needed to be done.
First time I used tire rotation, after oil change needed tto get to different bay and it was done very quickly.
I bring both my cars to valvoline and you have amazing employees male and female. I use your coupons all the time and tell every I use your coupons all the time and tell everyone about your services. Very courteous service, very knowledgeable , quick service. I will definitely be back! I have never had a problem with getting in and the staff is always friendly and like to joke around with. It took more time than expected to get my oil changed. Staff was efficient and pleasant, knowledgable, thorough. I don't mind waiting a bit as long as I'm greeted and given a good ide I don't mind waiting a bit as long as I'm greeted and given a good idea of how long it will be.
The staff seemed to work well as a team and were all so nice. Everything went real smooth. Very courteous and treated me with respect. Staff was super helpful and knowledgeable. I have been there many time and have always great service. I was most satisfied with the speed of service, the clarity and demeanor of the rep I dealt with, and that he was very informati I was most satisfied with the speed of service, the clarity and demeanor of the rep I dealt with, and that he was very informative while not being pushy at all.
The entire crew was great; professional, efficient, and friendly. I work for Cummins, my employer enjoys a close partnership with Valvoline. The people that did the oil change were excellent with their customer service attitude. In fact I am due for a car In fact I am due for a car inspection and I will definitely get the inspection done there. You have very competent people at your Thompson Rd. Store manager Brian Wilson has always been very helpful and prompt in the service this store provides. This was the quickest, easiest, best oil change I've had. Maegans positive demeanor and professionalism was an unexpected surprise.
She was was kind and be with both customers and She was was kind and be with both customers and the other staff at the end of a very very hot day. Valvoline is lucky to have such positive leader within their team. Always a painless experience. Staff is exceedingly friendly and honest. They communicate costs clearly. The brown-haired woman long hair with it short in the back seems to be in charge and is great. They change the oil right in front of me. Very quick, and friendly. I also like how they checked and filled fluids, and tire pressure. Great staff and service.
The people at this location are always very friendly and professional. I live on the other side of town and always come to this I live on the other side of town and always come to this location for oil change service. Agent answered all questions knowledgeably and quickly corrected a misunderstanding due to a replaced Agent answered all questions knowledgeably and quickly corrected a misunderstanding due to a replaced driver's door. Valvoline coupon I purchased from Groupon wouldn't be honored at this location. I thought it was way overpriced when I could have went to my dealership for an oil change that would have cost 20 dollars.
Even with a 7 dollar coupon it was still outrageous. The wipers I thought were expensive. Tire rotation was a reasonable price- however at Midas with a coupon that would have been included in the oil change. In the future I will go there.
Thompson Rd Syracuse Ny
Awesome job and can't wait to come back!!! Quick and efficient and friendly. Friendliness of the staff, it is always so quick and easy to just pull in! Makes my life so much easier! The courtest and friendliness of the staff was impeccable! Brian Wilson was outstanding! You are very lucky to such a profession You are very lucky to such a professional manager and staff!
Very professional catered to me and loved my 87 vette. Staff greeted me with an hello and asked right away how I they can help. Wasn't pushed to purchase other servic Wasn't pushed to purchase other services, but was reminded about up coming issues with my car. Also, safety procedures are followed, like putting the cars key in a box, makeing sure car is turned off. Each time I go there the staff are super friendly, the explain everything and make you feel like you're at home. I am so impre I am so impressed each time I go there. I work in customer service and it is a pure pleasure to see this type of service.
Kudos to the staff and to valvoline who trained them right and realizes customer service is very important. I feel the cost is too high. I've use this location for years for several vehicles I've owned over that span. The location is convenient, I rarely have to w The location is convenient, I rarely have to wait, and I get consistent service and fair treatment. I get coupons and see Ads from competitors all the time, but have never had a reason to change what's working for me.
Came in for an inspection on the last day of the month before a holiday weekend. They were able to get me right in. Great customer service skills from all. One guy complimented my seats. Have always done my own oil changes but will give Valvoline a shot next time I need one. Price of the oil change and tire rotation was more than I'd prefer to pay. Super quick, so convenient, friendly employees. It was customer appreciation day, so the place was incredibly busy, but was running with incredible efficiency. I love this Valv I love this Valvoline, and I go out of my way to use this particular branch Thompson Road.
Excellent value and service! I like the fact that the employees greeted me outside and the service was quick. Fast , friendly service. All staff members were courteous and well informed. I have been there before and was afforded the same high level of service. Frinda, Brian, and Brittany made me feel very welcome, though I was only there to have air put in the tires. Brian said he'd be Brian said he'd be happy to check the car's fluid levels - I was grateful he did, as I did need a top-off of windshield washer fluid.
Brittany replaced a missing cap on my rear tire. Friendly, efficient, no pressure although I did purchase a filter. Did what I needed and knowledge is important. I have been losing a little oil between oil changes. I was not aware that Valvoline will top off my oil with the same grade prio I was not aware that Valvoline will top off my oil with the same grade prior to 3, miles if necessary. I only come to this valvoline because of the amazing customer service. I love the diversity of your staff and their prompt servi I love the diversity of your staff and their prompt service.
I could go to any valvolineand I will choose this one every time. Every worker at this Valvoline location really seems to know their job very well. I am always greeted with such sincere employees and trustworthiness. I appreciate Valvoline and its expertise. The wait time for a State inspection great, not very long. Tech explain every detail concerning my vehicle. Price with coupon and additional services good value. I was in and out very quick. I found that the over all safety measures in place to be reassuring.
The service was quick, and the staff was very knowledgeable about my vehicle. Price is way too high! I think that what you charge for an oil change is way too much money. Goodyear and Midas start at Obviously I return so I pay the price but it is distressing every time I go. The crew was quick and knowledgeable. They detected a marker light that was out and they replaced it as the oil change was bein They detected a marker light that was out and they replaced it as the oil change was being done so there was no extended wait time.
Very personable staff ,very clean and professional, prices a little high. Waited on right away. They told me truthfully that I didn't need an air filter because they could see it was recently changed in They told me truthfully that I didn't need an air filter because they could see it was recently changed instead of trying to talk me into one anyway. Great customer service, staff seemed very well trained. Assistant manager friendly and staff seemed to listen to her very well.
We have 4 vehicles and have been customers for several years. Quick, efficient, friendly service. Eric BELL Great costumer service skills and also his team great group of people very comfortable doing Business this team. I hope you guys will give Eric Bell and his team a raise or at least a gift cards. The staff were friendly, team players. Impressed with the women working there. Very perfessional staff and was impressed all young ladies. They sure seem to know what their doing, and that is important. I love coming to Valvoline! The staff is very friendly and helpful.
Never feel any pressure. They do a good job very quickly. It is just so easy! Drive in and drive out! They take care of all the little things that I feel uncomfortable trying to do myself. As soon as a came in to the parking lot , they directed me into a bay. I was able to stay in my car for the entire oil change which was great. They also gave me the options to do certain things rather than just doing it. I truly appreciate Megan's service and actually everyone's.
They made the experience seamless. The staff is knowledgeable and friendly and the service is excellent and fast. I had a half hour before I had to be to the airport to pick someone up and the guy got me in and on and I made it to the airport I had a half hour before I had to be to the airport to pick someone up and the guy got me in and on and I made it to the airport in time.
Everyone worked together so nicely and they were all incredibly nice. I have been going to this location for many, many years and have nver feld this high pressure - hard sell atmosphere. It was a total turn off. Everybody was kind and professional. Brian took his time to go over everything we were doing and recommended future services. Will and Bradley also did a great job, they were quick and efficient. I will absolutely recommend this location to friends.
They showed me a regular air filter as compared to mine instead of telling me I needed a new one. They also checked everything f They also checked everything for me. I only went because I had coupon. Drive by it every day after Drive by it every day after work. Went in when no other cars were there. Hate valvoline because they always try to up sell me unnecessary work based on manufacturer recommendation.
Nice and efficient staff. Great deal with a coupon. I was very happy with everything. You know when you go there things are going to get done while you wait. It's easy to plan that time when you need service or vehicle inspection. A big time saver!!! No fault of the Company. My coupon had expired a day or two prior to my oilchange so I paid full price.
I also use Valvoline great pricing and fast service. What happened to the inexpensive oil change you used to offer? I was shocked to hear how much mine was. Yes, I got your recommen I'll go back to a garage that I've been to locally that does it for approx. I went to you because I needed the oil change asap and figured you were always reasonable in price. Tire rotation was said to take 10 minutes. It was closer to 25 or so. Price was a little steep overall.
The service advisor was very polite and was struggling with the loss of her voice and apologized. Told her it was no problem. She did her job professionally and thoroughly. The staff, and manager in particular were incredibly kind and professional.
I brought my vehicle in for a NY state safety inspection. The inspector notified me of bad wiper blades and a license plate bulb The inspector notified me of bad wiper blades and a license plate bulb being out. I agreed to the replacement of both items, but the technician returned to tell me that my headlight went out because he replaced the license plate bulb. He discounted the replacement headlight, but that didn't change the fact that I arrived with both headlights working and leaving with a headlight out would have caused me to receive a traffic ticket from a police officer.
I felt more forced to accept the replacement of the headlight light bulb. I may return for an oil change for convenience sake, but, as a mechanic, I cannot abide bringing my vehicle to a shop that breeds more work for my vehicle. The techs were extremely knowledgeable as well as courteous. We wouldn't go any place else for our oil changes. The woman who helped me was very friendly.
Can't recall her name but she was younger with dark hair. As a reoccurring customer I know the services you offer. If I am interested in anything other then a oil change I will ask. I don't want to hear the rundown of every service every time. You would get a additional sale from me if you stocked my air filter. But as far as this location goes it constantly is above standard. Meagan was one of the Assistant Managers on that day and made me feel very comfortable but was so extremely knowledgeable. Brian the manager was very accommodating-excellent customer service skills-explained thoroughly as to what car may need down the The staff was very nice and very informative and took there time explaining to me each step they were doing while servicing my v The staff was very nice and very informative and took there time explaining to me each step they were doing while servicing my vehicle.
The service manager was excellent and very helpful not overly pushy. He made the oil change quick to the point and I asked to ha He made the oil change quick to the point and I asked to have my tire pressure fixed he took care of it. I will be going back there because of him.
The valvoline on Thompson rd is the best one ever l!! I went to another before did not like there service but these guys here he I went to another before did not like there service but these guys here helped a lot and deff will b comin back! Quick service Manger was very niceWent over services very well.
Also the assumption that it is ok to Also the assumption that it is ok to start pulling filters out basically dissembling my vehicle is ok. Well it is NOT, unless I give permission. Your shop floor is noisy as expected and your tech's don't need a soft weak voice to talk to you. Had to ask her to speak up more than once. The people working there were very professional.
Cleanliness of facilities, number of people working on the car to expedite the visit, options or services available beyond the o Cleanliness of facilities, number of people working on the car to expedite the visit, options or services available beyond the oil change. I have been going to this location for years now and each time I am treated with courtesy and excellence service.
I will keep go I will keep going back. Professional attitude of all workers. I felt that they were professional, friendly and did not waste my time, they checked the major systems of my car and checked my I felt that they were professional, friendly and did not waste my time, they checked the major systems of my car and checked my fluid levels which I did not ask them to do, but knowing they did so made me feel safer on the road.
Excellent communications and explanations, fast service, and very clean. I was able to get my car inspected and get the oil change rather quickly. Staff were wonderful - very friendly and very knowledgeable! Staff were polite did not oversell products in and out quickly. Guys was very helpful, fast service.. Will let my family and friends know how Will let my family and friends know how my visit was awesome awesome!! Brian Wilson always provides a great experience with his knowledge and professionalism. I don't like the additional products that are attempted to be sold when I only want an oil change.
Can get the same air filter I always visit this Valvoline location because of the friendly, knowledgeable and courteous staff. The crew were very friendly and clearly knew what they were doing and also seemed to work excellently as a team. Took care of the items that needed to be done, shared what is recommended. The guys that did the work were nice and didn't pressure me into additional services.
They also provided some comic relief for They also provided some comic relief for me as I waited. It was nice to have such nice, genuine service. The employees were knowlegable and the oil change was quick and easy! The employees were very nice and not pushy about buying extra services. In and out with no pressure. The workers were nice and accommodating and worked very quickly and efficiently. They are always friendly and professional and never pushy about selling me extras and they are super fast because of this I cont They are always friendly and professional and never pushy about selling me extras and they are super fast because of this I continue to come to this valvoline instead of the dealer where it is half the price my time is valuable and your employees seem to understand that.
The operator I communicated with was a very nice lady. I like the fact that I don't need an appointment and it only takes a short time, even when I get my vehicle inspected. They changed my oil in about fifteen minutes and had me on my way. The personnel I spoke with were very professional and the service was quick. The staff was quick and knowledgeable. The team there also seemed like a team that enjoys what they do, and working together. That is core when it comes to any service industry. Major shout out to Megan at the Thompson Rd location. Very pleasant and professional, Was told why it was taking a little longer than normal due to a plate on the car that had to be Very pleasant and professional, Was told why it was taking a little longer than normal due to a plate on the car that had to be removed and replaced to get to the oil filter.
I appreciated the quickness and thoroughness of the crew that worked on my car. I don't think the group could have completed my I don't think the group could have completed my car any quicker than they did. I wanted to get my oil change asap because i needed to leave, and I left at a good time.
Cost more than expected. Everything was done well. The staff were very professional and clean - great job. Normal expectations were met. All the service attendants were amicable and attentive. Appreciated the information about my car and its maintenance. Manager listened to me. Service, although all staff were very courteous, was very rushed and mechanical in nature. I have gone to the same Valvoline ma I have gone to the same Valvoline many times and never felt that way before. No one checked the air filter like before or the cabin filter.
I did not ask either but this was always done before. Please give me hard copy receipt in future. U never email em and your email is dead. Everyone was very professional. Quick and easy, got what I needed and everyone was knowledgeable and friendly. Speed and efficiency Answered. The staff was very nice and their customer service skills are amazing! I was very pleased with the speed of service and courteous staff.
I wasn't expecting it to be so expensive. I felt they were very professional, and I was very happy with the service and the time it took. I WILL be bringing my other v I WILL be bringing my other vehicle soon. Service was timely and friendly. The speed of the oil change was great, every worker I encountered was awesome. They were nice, respectful, insightful and not pu They were nice, respectful, insightful and not pushing about add in services. You guys charge way to much. Fast and reliable service.
Very convenient - no appointment needed. Service was done quickly and completed professionally. Time waiting and it was just done. Normally they let me know if I need to get something done and offer fuel injection cleaner to Normally they let me know if I need to get something done and offer fuel injection cleaner to add to gas but since they were busy everything was rushed. Completed quickly and efficiently. Quick, professional and reliable. Jose was very helpful and professional. Your staff is wonderful and through no cause of their own they had a line on a busy Monday afternoon.
They went to each car wai They went to each car waiting and greeted them. The customer service was great any questions I had they answered me wonderfully just great experience as always love this locati The customer service was great any questions I had they answered me wonderfully just great experience as always love this location especially. Carmen Scott and JP performed marvelously. I have used VIOC for years. Yes, it may be a bit more expensive than say Walmart or Dunn Tire for oil changes, but the fast, eff Yes, it may be a bit more expensive than say Walmart or Dunn Tire for oil changes, but the fast, efficient service and friendly atmosphere are worth the extra cost.
Just seems prices are getting a little high. Been using Valvoline for yrs. Even though I had to wait in line for an oil change, someone came up to ask me what I wanted done and gave me an approx wait tim Even though I had to wait in line for an oil change, someone came up to ask me what I wanted done and gave me an approx wait time. Once I got into the bay, everything they were doing to my vehicle was explained to me and recommendations were made, no pressure. Everyone was very courteous and efficient. Great friendly efficient service. The only reason I waited was I got there 10 min before they opened.
Service tech ken excellent. At this point I think they should have a note in the system when they scan me in the NEVER touch my tires as they always underin At this point I think they should have a note in the system when they scan me in the NEVER touch my tires as they always underinflate them and NOT to touch my air filter as they never get it back in and secured right.
Great value for the service received The service rep did an excellent job in explaining to me the differences in the types of oil I was able to choose from and the b The service rep did an excellent job in explaining to me the differences in the types of oil I was able to choose from and the benefits of each. Your Workers make the difference No pressure to buy other products or services, didn't p No pressure to buy other products or services, didn't pressure me into buying more expensive oil rather than go with the last time I went there.
Specifically your employee Kye was very professional,knowledgeable, and helpful. Things could always improve. However, I was satisfied with the service minus the wait. Service techs were very helpful and friendly. Every time I have had service performed at this Valvoline, the service has been nothing but professional and efficient. Every employee does a great job. I was told about the policy where if between oil changes my oil was low that Valvoline would top it off for free. I was never to I was never told this before. Very nice and friendly staff.
The manager is excellent. Very professional and knowledgeable. Apparently, I didn't need an oil change because I don't travel much. Jose was courteous and knowledgeable. The tires were rotate The tires were rotated and the cabin filter was changed. The crew worked quickly and certainly knew what to do. The staff was friendly and explained everything thoroughly. Everyone was very nice and professional. I was greeted instantly and my Sr was taken care of in a very orderly fashion. I go here with my car whenever it needs to be serviced. Everyone does a great job.
They all seem to be busy and professional and team work. Ryan was an amazing customer service rep, and might I add also very cute, All staff was very friendly and did the oil change qui I had an oil change about a month ago. I came back to get my car inspected as it was expired. Took me right away. Quick, friendly and efficient!
I was greeted by a smiling very cute redhead who's name I wish I got. By "name" I mean number. But seriously she greeted m But seriously she greeted me with a genuine smile. I was directed to pull in and Scott was clear and polite. Brian was the quintisential professional and explained everything with zero pressure. I bought wipers just because of the amazing service I got from him. Terry was polite and helpful and helped to clean out my filter a bit at my request with no big pressure to replace.
I hope to be in Syracuse the next time I need an oil change and I have already recommended you to others. Very professional and service tech seem to really care about the service. Very friendly, knowledgeable staff. It was extremely hot outside. All the workers worked together and fast. Like a well oiled machine. Quick, easy, great price always friendly service. And Emma and Michael were great, too!!
Everyone is very friendly. Kenneth, the person who waited on me today was terrific. I went in for an inspection that I thought was due and he noticed that I went in for an inspection that I thought was due and he noticed that I had misread the date and didn't need one. He was friendly, knowledgeable and a pleasure to interact with. I will definitely return to this store because the staff are consistently professional and helpful. I have gone to this Vslvoline over the past few years and at times have had to go to others in the area as well. I truly feel t I truly feel this Valvoline is well managed all around.
They get you in as quickly as possible and if they are busy dowhatever they can to accommodate you. They really are excellent and I would recommend their services over any other in the area. Other services not needed. They checked and saw that. Very professional and a clean shop.
These guys today were excellent. In and out service. This store does a great deal of business. Drove by yesterday saw a line Drove by yesterday saw a line and came back today. Your employees at the Fairmount store are extremely nice. The gentleman that helped me was very professional and helpful. Got an oil change and inspection at the same time without waiting very long. Service Agent did exactly what I requested promptly and courteously. Everyone was very friendly, even when I asked for clarification on what they were explaining.
The attendant recommended deferential service and my car dies not have one. I really enjoy the promptness of your company. Their knowledge is also remarkable. They offer excellent service as well. They don't sell you, but suggest which I like. I did buy extras this time around, but I wasn't pushed by any salesperson. Keep up the "first class" service.
I have brought countless cars over the years to Valvoline. I like the convenience of locations and not having to make an appoin I like the convenience of locations and not having to make an appointment. Brian provided excellent customer service throughout the entire experience. He was thorough, and informative without being press He was thorough, and informative without being pressuring. He was theatrical, and entertaining. First time there for an inspection and found it was a great experience in value and professionally done.
The Stacy White Suite. Good conversation while waiting but cannot remember the name of the person helping me. Everyone there was friendly and time flew Everyone there was friendly and time flew by. It was quick and easy.. I am always satisfied with Valvoline Instant Oil change because they are always very courteous and I trust what they do. All my information is in the computer so they know how to take care of my car. Everyone is always very polite! Answered all questions and let me use my coupon. Very quick and courteous. I had a The employees are always so well mannered and very friendly, knowledgeable and professional, because of the exemplary customer s I normally have the same team of staff and they are excellent.
I felt the price is high but of course my car takes high grade oil so I get I felt the price is high but of course my car takes high grade oil so I get it. Usually my go to place for an oil change. Fast, friendly service at a good price with no upsell pressure. Always go to this center and it's neverbad. They are always courteous.
Service was fantastic it was incredibly fast and the staff there is awesome and very helpful. He was knowledgeable and very professional. I had no idea that valvoline offere I had no idea that valvoline offered inspections for vehicles. I also had no idea about what or where a cabin filter was. Jose was very clear about what was offered and services provided. I must actually say, of instant oil change providers, I left actually feeling like a true service was provided to me. The salesman was professional. The staff worked fast but with knowledge. I liked the different camera angles to view what was h I liked the different camera angles to view what was happening to my car as the folks there worked.
I was in and out in about 12 minutes or so. Great experience, I will be back when my oil is at ten thousand miles more then now as per my manual. Very quick very friendly. Staff knows what they are talking about. Service is always reliable. Sales person notified me of some discounts available. I was able to get extra service f I was able to get extra service for about what I expected to pay for my original purpose. I love the cameras.
The team was courteous, efficient and quick. The service is always super at this Valvoline, the price of oil changes and other services seem a high though. I wish there was I wish there was more of a trade off between your excellent super fast service and the price of said services. This would make it easier to recommend to the next person. They were friendly and informative. I felt comfortable and trusted everything they told me. The crew members were especially friendly.
Everyone was very helpful and professional. Prompt, friendly, did not pressure to buy additional items. The overall service was great. They help with choosing what was best for my new vehicle. The customer service representative measured my tires to inform me I did NOT need to pay for a tire rotation until my next oil c The customer service representative measured my tires to inform me I did NOT need to pay for a tire rotation until my next oil change.
It would have been easy for him to take my money for no reason I felt comfortable with your service person who checked me in. He communicated with me and did not pressure me in anyway. Plus I asked if there were any discounts online before I came in and without me looking he said he could give me 5 dollars off. I was in and out quickly. Plus your rep asked me if I knew how to reset my oil gauge when I said no he walked me through it.
He also showed me how to navigate my way through the other gauges on the car. I arrived before 8 am, opening time is 8 they came out and greeted me, then got me in a couple minutes early. My team was phenomenal. All so courteous and knowledgeable and quick. The young man that helped me was named Michael.
He was very knowledgeable and thorough. He answered all of my questions and wa He answered all of my questions and was very polite. It was enjoyable experience. Ken was informing, professional , personable and genuine. His assistants were very good also. I was very pleased with my visit. Hope to have them again. The employees were very knowledgeable and provided good service. Came in for NYS inspection. There was a car in bay for same service. As soon as the client before me was done, I was directed As soon as the client before me was done, I was directed in.
I have been going to Valvoline for over 30 years and plan to continue to use your servic I have been going to Valvoline for over 30 years and plan to continue to use your services. Assistant manager was outstanding - watched him train another associate and walked through entire process - well done. The mechanic that assisted me was polite and knowledgeable.
The mechanics working on my vehicle were also polite and friendly. The staff all seemed to really enjoy their job and you could tell because they were all friendly and happy. The technician was very knowledgeable and helpful. Truthful about wait time. I was highly satisfied because I was able to get right in and get my oil change done fast and without any issues. Service done very professionally.
Service was fast, friendly and extremely knowledgeable. The entire team communicated with each other to deliver a positive exper The entire team communicated with each other to deliver a positive experience! Brian was informative, cordial and helpful. He explained what my car required and what services were being provided as well as w He explained what my car required and what services were being provided as well as what will be required in the future. I was told within about thirty seconds of arriving that my wait could be about an hour to an hour and a half for an inspection a I was told within about thirty seconds of arriving that my wait could be about an hour to an hour and a half for an inspection and oil change.
I was ok with this as I had no immediate plans for the day. However l, within about two minutes I pulled into the bay and I was done and on my way in less than a half an hour. Attentive and professional team worked on my car. My workers were very nice and capable. Service was very quick and friendly. Work requires I drive 30, per year. I have used Valvoline for years and will not go any place else.
I was totally pleased with the service I received at Valvoline. Very professional great job. Brian, Explains what I need and recommend future services! The staff were courteous, friendly, knowledgeable and efficient. I was not pressured to buy anything additional. Cost for a simple oil change outrageous, have 3 Vehicles s have numerous national companies much more cost effective and include Cost for a simple oil change outrageous, have 3 Vehicles s have numerous national companies much more cost effective and include other options at no charge.
Every staff member was outstanding. Brian was the "head"; he was personable, knowledgeable, and everyone just incredibly courte Brian was the "head"; he was personable, knowledgeable, and everyone just incredibly courteous. They were efficient and had me in and out quickly. Customer service was exceptional, thoughtful and very thorough in explaining what was needed without pressure to buy anything ad Customer service was exceptional, thoughtful and very thorough in explaining what was needed without pressure to buy anything additional.
Staff very courteous and friendly. They explained everything the were doing step by step. The technician showed me passenger air cabin filter, which was filthy I didnt know it existed. I brought a car in, new to VIOC. Your staff, including Jose and Bria Your staff, including Jose and Brian, were exceptional, as always. They truly did go above and beyond in their service that day. I want to thank the whole staff, and also single out Jose and Brian as they were superb!
Friendly service good price convienant. Brian and Dante were fantastic. Wonderful experience with friendly staff. Great experience, no issues at all. Every time I visit, the staff is so friendly and helpful. I appreciate their honesty yet low-pressure suggestions. The gentleman who supervisedy visit had great customer service skills I received quick and efficient service from the mechani I received quick and efficient service from the mechanics I just feel like the price is outrageous.
Forgot to use my coupon and could have saved Excellent customer service, quick oil change. Every one is nice, helpful and friendly and explain things well. Very friendly staff and very quick service. I was in the bay a total of 12 minutes!! Great staff very friendly. Opened doors for me because I had my children with me. As soon as I pulled in I told them I just wanted an oil change and that was it it after 10Minutes of them pushing extra services As soon as I pulled in I told them I just wanted an oil change and that was it it after 10Minutes of them pushing extra services on us my wife got mad and told him to stop we just need an oil change if she had it her way we would never return I was very impressed!!
Joe Kinsella did a wonderful job. He always does and that is why I continue to go to Valvoline. Great place to go. My team talked to me not down to me, did not try to over sell products. Once in the bay, the service is quick.
I always have a good experience whenever I visit Valvoline. The staff is always friendly, courteous, and I never feel pressured The staff is always friendly, courteous, and I never feel pressured to purchase additional services. Everyone was nice and knew what they were doing and got me out quick. Im gonna make sure i go to that store from now on. I called on a Sunday and asked to have a receipt emailed to me. He took down my email address and they said that I would have to wait till Monday when corporate was open. I have not received it yet.
I thought the price was high for my new 4 cylinder Jeep to have the oil changed. I have always had my 8 cyclinder F oil changed at Valvoline with synthetic oil and my Jeep cost the same price with a coupon. I'm always greeted very friendly by the people courteous and respectful knowledgeable I don't feel pressured but I feel like I don't feel pressured but I feel like they're honest. I've just always been treated well here. The service was great. The mechanics were professional friendly and knowledgeable.
They answered all of my questions about my oi They answered all of my questions about my oil needs and tires. The team at this location has it on lock! They are professional, courteous and fast whenever you come there. This operation is what retail providers dream off - a consistent product everytime. It is evident that this operation invests in the team.
Serving burritos while you wait is about the only thing they can do to improve. Due to work travel, I am there every three to four weeks. My technician was very nice and explained things well. He didn't try to pressure me into getting other services. We were immediately greeted with a friendly smile. The employee was very customer service oriented and made sure all of are need The employee was very customer service oriented and made sure all of are needs were meant.
We left very satisfied. Real recommendations as per specific vehicle needs. No heavy corporate up sell of unneeded services or products. I've went to Walmart in the past and had to wait hours. This was the first time I went here. I've drove by it going to work an I've drove by it going to work and saw the lines, so I wanted to give it a try.
I like that they just don't change the oil, but also check my other fluids, tires, and recommended what I should do on my next visit. I had the best service I've ever saw. Staff made me feel comfortable and relaxed. Quick, courteous, reasonably priced. Brian, the assistant manager, who waited on me was awesome. He genuinely cared to make conversation during my service so I wasn He genuinely cared to make conversation during my service so I wasn't just sitting there the whole time.
It was great talking to him and he made it an enjoyable experience, I'd definitely come back to this location for service. Pricing on air filters a bit high. Very professional in all aspects. Both the guys that helped were nice and explained everything fully. In addition to my survey answers, my service rep was wonderful. He asked how to pronounce my name and let me know everything tha He asked how to pronounce my name and let me know everything that was going on from start to finish.
Manager Brian was very helpful and thorough in explaining everything. The service attendant, was friendly and courteous. The information that was shared, was helpful, and my questions were answered, The information that was shared, was helpful, and my questions were answered, accurately. Quick, efficient and friendly service. Excellent service every time I visit. I was very satisfied with Kenny the man who asked me about the filter and communicated to me about all the services rendered.
I asked him about the battery life and he gave me a printout about the battery that he had just checked. The other gentleman Ken filled the oil with the other Kenny. The rep walked me through the processing and stayed with me. Very friendly and knowledgeable representative. The mechanics were a pleasure to work with, especially on a busy Saturday morning. I threw a lot at them at once, and they took I threw a lot at them at once, and they took on the challenge with open arms.
I even bought them donuts in appreciation of a job well done. Courteous employees, knowledgeable, and efficient. Very pleasant staff,efficient and forthright w pricing. Very nice and Quick service. Tech was very friendly and informative, apologized for the long wait before entering service center. My vehicle oil was a bit lo My vehicle oil was a bit low and the tech under vehicle checked and verified no leakage. Staff seems upbeat,and willing to pleaseAlways a pleasure to go there! Gentleman was extremely good and nicr.
I was greeted and taken care of by Brian. He was very nice and helpful. His personality was pleasant and the company is lucky to His personality was pleasant and the company is lucky to have him! Brian and his team were very friendly and professional during my visit at the West Genesee location! I am always satisfied at this Valvoline center I go there for everything that they do.
As always, the staff at my local VIOC was courteous, knowledgeable, and the service was fast. I love my VIOC, and would recomme I love my VIOC, and would recommend it to anyone that doesn't do their own changes. Quick, friendly, knowledgeable staff. They where all great and they did a great job with everything and they where very polite. The service team was knowledgeable and very friendly.
I used a discount coupon and, the Valvoline rep upon being asked to clarify a question about an additional charge, satisfactoril I used a discount coupon and, the Valvoline rep upon being asked to clarify a question about an additional charge, satisfactorily answered my question. Always go here and know it will be done right. It took quite a long time 15 minutes waiting outside and nearly 20 inside for my oil change. Condescending response when I com Condescending response when I commented on how much cheaper it would be to go to the dealership.
Very friendly and fast service. I have been taking my cars to Valvoline for many, many years. The staff at the Fairmont Valvoline especially Jim Porillo have The staff at the Fairmont Valvoline especially Jim Porillo have always been courteous, professional and knowledgeable about any service related questions that I have. Currently, there are four cars in my family I highly recommend Valvoline and will continue to do so. Kind Regards and many thanks to the Fairmont Valvoline staff for the fine work that they do.
Kind Regards, Dan Beecher. Very curtious and polite, quick service. The person who spoke to me and explained the service procedure was knowledgeable but also very easy to understand. I found him to be helpful but not pushy and he made the visit easy and well worth the cost. Good teamwork and communication Professional service and workGreat facility Like the products. Joe was very friendly professional and knew what he was talking about. It was quick and convenient and service went as expected.
I asked the service rep if I could receive a history of service I asked the service rep if I could receive a history of service for my vehicle.
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They did not know if it was possible to print or email a copy of all the service I've received at Valvoline. I am considering selling my car and it would be convenient if Valvoline would retain the dates and types of services I've received for this vehicle and would be able to make that available to owners. I would be more likely to use Valvoline for "higher end" services if this was the case. Had to make a extr Had to make a extra visit to check on that. I came in for an inspection and didn't realize they only had one machine so they could only do one car at a time.
They had a car They had a car in the middle bay they were currently had just started doing an inspection on, and it was just under a half hour before closing time. They didn't turn me away, and made sure to get me taken care of. They were extremely accommodating and helped me a great deal.
I appreciated there help very much and wanted to express the great service I got to someone higher up. I've been taking my car there for oil changes for awhile now and always have an attendant that is friendly and helpful. The guys are always courteous and help let me no when things need to be changed and what is going on with the van.
Fast and friendly service. It was a snow storm. The gentlemen worked and talked and laughed. They were polite not pushy. Friendly staff, and quick service! Brain was friendly, Funny and knowledgeable, and instead of breaking a nut that told me about the problem and let me decide what Brain was friendly, Funny and knowledgeable, and instead of breaking a nut that told me about the problem and let me decide what i wanted to do. It was quick and easy with very well technicians performing the work. The staff was very friendly and very helpful.
Presented options when I asked and did not 2nd guess my decisions. Fast, fun and friendly service event. In and out, no pressure to buy extra stuff! Brian was very knowledgeable and had a great attitude. He welcomed me with a warm smile and made sure to explain every step of t He welcomed me with a warm smile and made sure to explain every step of the service to me. He truly seemed very happy to be a part of the Valvoline team.
I was extremely impressed with the expertise of the staff and how quickly they accomplished my oil change. They were friendly an They were friendly and courteous- they even helped me out with some dragging plastic under my car. This staff is exceptional and definitely went above and beyond. I will always come to this Valvoline for all of my oil changes, thank you!
The tech was very friendly and informative and answered our questions and was not pushy. I'm pretty sure the person who met me as the head mechanic was new and still learning. He didn't seem as confident as others I h He didn't seem as confident as others I had experienced in past trips. Very satisfied with service and will definitely be a repeat customer. I had an oil change there a month earlier and noticed that they also did New York State inspections and since I was pressed for I had an oil change there a month earlier and noticed that they also did New York State inspections and since I was pressed for time this week I decided to try them out.
I had called them a day earlier asking about an appointment. They said that I did not need one and told me the times of day that would have the shortest wait. I was in and out in 45 minutes. Quick, easy process, friendly team members. The guys were great. The tech was communicative and friendly. Customer service is my number one pet peeve, and he did great!
Even with a coupon it is pretty pricey. I like how quickly they get it done, I don;t need to get out of the car. That they have my records from previous visits there. Pricing should be upfront, prices should be discussed before any service starts. For what I paid for a convenentional oil change with a coupon, I could have went to my dealership and had a semi synthetic oil change with tire rotation.